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Payment Related Questions Paypal, Credit Crad Of course. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. Soon after you pay for your item, it will be billed. No. None tax. After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts. Firstly: We do not accept debit card payments currently. The main Payment is PP and credit cards.
Secondly: Whether the card has sufficient balance.
Thirdly: Whether the credit card you hold has some problems in credibility. Order Related Questions 1. Login in or Register an account on our website
2. Search items through the search bar or Choose products in the classification
3. Add Items To Cart
4. Proceed To Checkout
5. Place Order

You can change the product information before you making the order. And you can change the logistics information before issuing the order. • Standard Order: It will take 5-7 working days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 8-12 working days to produce your wigs.
• Monofilament Order: It will take 15-20 working days to produce your wigs.
• Full Lace Wigs Order: It will take 12-15 working days to produce your wigs.

We will send the track number of your order to your email box, you can track it then. Shopping Related Questions Generally speaking it is! The wig you receive will be the same as what you see on the internet. But due to the press of the delivery, some items may be a little a different,and some times, the colour may vary by different computer monitors, but they are not the quality issues.If these happens, please use a comb and som hairspray to take a care for it. Thanks for your cooperation. We have size chart on each product page and the button of the page, please have a reference on it before you place the order. Both the button of our website and the product page shows the colour guide. You can have a look before you place the order. Wigs and hairpieces should compliment the shape of your face. If you are not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. At prowigsau.com we show seven different face shapes, diamond, heart, oblong, oval, pear, round, and square, and what wig styles are most appropriate for those face shapes. To determine your face shape, look into a mirror and pull your hair back. Compare your face shape to our illustrations. 130% Our delivery charge is AU$12 per order. You can enjoy free shipping if your order is over AU$;300. What the model shows is the best aspect of the wig, so we recommend the one to you. If you have some special requests indeed, you can email us and we will convey the information to our factory. After the wig is done, we will package it with mesh cap. And the outside in a plastic bag. When being to deliver, we amassing outside with packing PACKER good, and pack plastic bags outside. Yes. If you have the intension, You can contact us for further discussions. Yes, you will get AU$5 if you sign up. And free shipping over AU$300. Refund & Returns Related QuestionsOur website takes every customer seriously, so your satisfaction is our long-term pursuit and upmost concern. Please open the parcel in the presence of courier when your parcel arrives and double check and make sure that the wig is what you ordered from us and all the information match. In order to make sure if the WIG fits on you well, please put it on as soon as possible without removing the tags, altering, or washing the wig.In order to settle each dispute much easier and faster, please provide some pictures which are real and accurate to prove that it is our fault to make the mistake if you would like a refund, partial refund or return. Please be noted that no return or refund is acceptable without getting our permission, we will give you a corresponding answer when your problem has been verified and confirmed.
•All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging and tags attached.
•All items must be sent back within 15 days of receipt.
If the returen reasons are cuased by you after you receive the wig, sorry to say that you need to pay 50% of the cost of the wig and the postage for both sides.
If the return reasona are cuased by us, we will do compensations for you or return the money back to you, depend on what you like.

We understand that it is a very important undertaking to order a wig for your needs, and our cancellation policy was created with bearing this in mind. However, it is important to note that our wigs are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
* Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
* Orders canceled after 24 hours, or after we have finished the producing, sorry to say that we will charge 40% of the cost of the wig as the material fee for which we had paid to the factory.
* Orders canceled after we have posted to you, sorry to say that we will charge 50% of the cost of the wig for the material fee and the postage.
Generally speaking. All the items are checked to be well before the delivery. If it is the wrong item, you can contact us to make sure it. If so, we will send the right item to you to exchange the wrong item. If what happens due to the delivery, I suggest you to contact the Courier companies. All the items we gave them are well. About our site Yes, we are based AU but we are so sorry to say that we only do online business right now. Firstly: We have long-term cooperation suppliers, all the wigs at prowigsau.com are come from the factory directly.
Sencondly: We puerile mode of operation, in order to meet more customers' needs. Common Wig Terms 1:Capless wigs are the most common and affordable design. Wefts of hair are sewn onto the cap, which has a closed lace layer at the crown. The hair is cut and styled into a specific style and the crown is often teased or crimped so you cannot see down through to the cap. This type of cap often gives the hair volume at the crown.
2:Lace Front wigs create the illusion of natural hair growth along the hairline. This adds to the natural appearance of a wig and allows for styling away from the face. Some come pre-trimmed and are ready to wear while others will require some personalization
3:Full Lace caps allow each hair to move freely for the most natural look. The whole cap is hand tied and it is very comfortable to have a full lace wig,so the full lace cap is more expensive.
4: Monofilament caps offer a very natural look with parting versatility. The mesh material gives the illusion of hair growth from the scalp and allows for individual, hand-tied hair. As a result, hair can be parted and combed in different directions. Monofilament wigs can be monofilament at the part, crown or entire top of wig. Cap Features

100% Hand-TiedMonofilamentLace FrontBasic Cap
100% Hand-tied Basic Cap Lace Front Monofilament
  • Creates the most natural movement as each hair moves freely
  • Each hair on the entire cap is hand-tied onto the base
  • The softest and most comfortable cap, it's ideal for a sensitive scalp & hair loss
  • Allows for styling versatility as you can comb the hair in any direction
  • Also known as 100% hand-knotted
  • Creates the illusion of natural hair growth from the scalp where the hair is parted
  • Each hair is individually hand-tied to a sheer base (but not entire cap)
  • Can be found just at the crown, along a pre-defined part or across the full top
  • A full mono top allows for parting & styling versatility
  • A double mono has an extra layer of soft material for added comfort
  • Creates the illusion of a natural-looking front hairline
  • Each hair is individually hand-tied to a section of sheer lace (but not entire cap)
  • Allows for styling hair away from the face
  • Most are ready-to-wear & temple-to-temple
  • Made with a delicate material that should be handled with care
  • Includes both capless and traditional constructions
  • Most durable & affordable
  • Most or all of the cap has open wefting for better air ventilation
  • Often gives the hair a naturasl lift with built-in volume at the crown
  • Hair is pre-teased at the root to help mask the cap beneath

There are advantages to both and many people choose to have human hair and synthetic hair wigs on hand for different circumstances. Human Hair offers the most natural look and feel. It is remarkably soft with a shine and movement that is not easily duplicated in synthetic hair. It is also extremely versatile. Human Hair can be cut and styled to suit your personal tastes. And while it can be a more expensive pick, with the proper care, it is also more durable and can last over a year. With technological advances, synthetic hair has come a long way in recent years. In some cases it is difficult to tell the difference -- the denier and texture are such that they feel almost like human hair. As a matter of fact, with some of the higher quality synthetic pieces, you would never know they were not natural human hair if you didn’t have the human hair right next to it to compare! Advantages of short wigs
1: Easy to wear and care.
2:It is cheaper than long wigs.
3:It looks very skilful when women wear short wigs
4:It is cool to wear a short wig in summer.
5: It is convenient for working. Disadvantages of short wigs It is difficult to care if the hairstyle is complex. Advantages of long wigs 1: It looks elegant and athletic
2:You can tie it up to change a style
3: It is warm to wear in winter.
4: Easy to care. Disadvantages of long wigs 1: It is expensive
2:It is difficult to wash a long wig

We recommend human hair full lace wigs and mono human hair wigs. These two kinds wigs are natural looking and comfortable feels. Care Instructions .Cleaning the Human Hair Wigs
Human hair wigs is durable, generally costs more, and has the most natural look and feel of any wig you can buy. And can be dyed and treated the same as any human hair that grows from the scalp.
.Detangle Gently remove tangles using a wide tooth comb, working gradually from the ends to the base.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
.Wash submerges your wig in cool water. Mix in a small amount of Shampoo for synthetic hair. Soak your wig for 3-5 minutes. Gently swirl without rubbing.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
.Condition Condition Distribute Pure Care Hydra Conditioner or Pure Care Intensive Recovery Mask (every 5-6 conditions) evenly throughout hair.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
Dry & condition Dry & condition Place on a folding wig stand, spray with a Leave-in Conditioner, and allow to air dry. DO NOT WRING OR SQUEEZE.
Caring for your wig, Fall or Comb Add-on.
We recommend our customers to comb a wig from the bottom to the top. In order to prevent hair falling. How to store your wig? A wig cap is need. It will remains the hairstyle of the wig. How to style your wig? Professional suggestion-Go to a hairdresser. If you want to diy at home, we suggest you use a comb and a spray to make your hairstyle. As well designed as our wigs and hair pieces are, on occasion a little trim or a reshape might be just the thing to ensure the wig / hairpiece sits perfectly with your face shape. Also, lots of the fringes on our wigs are long so that they can be brushed to the side and you may want to change the fringe so that it goes straight across your forehead. If you choose to cut your wig we advise you take it to the hair dressers so that you can put it on and the hairdresser can cut it whilst you are wearing it. We strongly advise against you cutting a piece yourself unless you are a qualified hairdresser . The hairdresser will be able to advise you on what will and won't look good with the style of wig you have purchased. If you want to bring a new lease of life back into your wig the we advise you follow our 'Care Instructions' as this will make your wig look shinier and healthier. Instructions
1:Wash the human hair wig to remove any product buildup or dirt and oils. Allow the wig to air-dry, or blow-dry 24 hours before coloring the wig.
2:Use a large-tooth comb to separate the human hair into four sections. Comb the human hair wig to eliminate tangles.
3:Use an at-home coloring system. Mix the color mixture in a plastic bowl or add system contents to the bottle provided. The process is easy: Simply follow the directions provided by the manufacturer. In most cases, you must combine a colorant to a color developer. An after-color conditioner will be applied later.
4:Mix content thoroughly and then put on gloves. Open a window for ventilation.
5:Place the human hair wig on a Styrofoam mannequin head, if available. Pull down on the human hair wig to secure to the head. Avoid pulling the hair, as the wig may slide off the mannequin head.
6:Add color, starting at the top of the wig. Think of the top of the wig, where it is woven or sewn into the cap or lining, as the root of the wig. Always apply from the top and move around the crown of the human hair wig. Once the crown is covered, move down each section, working your way to the ends of the human hair. Then move to the next section.
7:Allow the dye to sit for no more than 25 minutes. Human hair is subject to drying, breakage and loss of sheen. Avoid overprocessing your human hair wig by following the directions provided.
8:Aid a light conditioner to the hair for 3 minutes. Dry and then style as needed Note: As synthetic hair dyeing needs professional chemical dyes and vat, so we do not recommend that you to dye a synthetic wig by yourself at home. If you really have this needs, you can go to a barber shop, and find a professional dyeing master, they will give you professional advice .

Both human hair and synthetic wigs can be washed, they also has a waterproof function. But it not means they can be soaked in water for a long time, Long time soaking will damage the wig no matter how good it is.
“How to use” is attached at our product page, do it as we suggested.
Using time of human hair wigs:3-4 years
Using time of synthetic wig:6-12 months